Terms and Conditions
These terms govern the use of this website and every card payment processed through it. Middle East General Aviation DWC-LLC, as named on its registered UAE trade licence, owns, maintains and operates this website.
Country of domicile and governing law
United Arab Emirates is our country of domicile. These terms, and any purchase, dispute or claim arising from card payments made on this website, are governed and construed under the laws of the United Arab Emirates, and the courts of the UAE have jurisdiction.
Who you are contracting with
Middle East General Aviation DWC-LLC, MBRA Aerospace Hub, Supplier Complex, Building 1, 3rd Floor, Office 313, Dubai South, P.O. Box 390667, Dubai, United Arab Emirates, owns, maintains and operates this website and is the merchant of record for all card payments processed through it — regardless of which MEGA service line the payment relates to (charter, medical evacuation, aircraft management or any other).For any card-paid booking made through this website, the applicable Charter Flight Quotation, Charter Flight Confirmation, invoice and cancellation terms are issued by Middle East General Aviation DWC-LLC under UAE law.Middle East General Aviation DWC-LLC acts as an Authorized Agent / Air Charter Broker on behalf of the customer and is not the operating air carrier. Flights are performed by licensed third-party air operators.
Payment methods and currencies
All major debit and credit card brands are accepted, including Visa, Mastercard, American Express, Discover, JCB, Diners Club and UnionPay, together with every currency offered at checkout.The price and currency displayed at checkout will match the transaction receipt. Your card is charged in your card currency; where your card currency differs from the checkout currency, your issuing bank applies its own conversion rate and any fees.
Service confirmation policy
Once a card payment is completed, a payment confirmation is sent to the email address given at checkout. Confirmation may also be delivered through another channel agreed with you, such as WhatsApp, where that is your preferred contact method.The Charter Flight Confirmation, carrying the flight details, aircraft, timings and cancellation terms, follows from our operations desk once the operator has confirmed the trip. Our operations desk is staffed 24 hours a day; if you have not received a confirmation, contact us on the details on our contact page and we will resend it.
Sanctions and restricted destinations
Services will not be provided to countries or parties subject to sanctions administered by the U.S. Office of Foreign Assets Control (OFAC), or to any destination or party we are otherwise prohibited from serving under applicable law. We may decline or cancel a booking on this basis and will refund any payment received for a booking we cannot lawfully perform.
Eligibility
Users under 18 years of age may not register on, or transact through, this website. By registering or paying you confirm you are at least 18 and legally able to enter into a binding contract.
Cardholder responsibilities
Cardholders must retain a copy of their transaction records and of these merchant policies and rules. You are responsible for maintaining the confidentiality of your account and password, for restricting access to your device, and for all activity that takes place under your account.
Refunds and cancellations
Refunds are credited to the original payment method — see our Refund Policy. Cancellation fees for confirmed charters are set out in our Cancellation Policy.How we handle personal and payment information is described in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. Changes take effect when posted on this page, and the terms in force at the time of your booking apply to that booking.