Refund Policy
This policy applies to any payment made through this website by debit or credit card, for which Middle East General Aviation DWC-LLC is the contracting party and merchant of record.
How refunds are paid
Any refund due is credited to the original debit or credit card used for the payment. We cannot refund to a different card, account or person. No card details are passed to third parties in order to process a refund.
How long a refund takes
Once approved, refunds are processed within 10 to 45 days. The exact time depends on your card issuing bank, and the funds may take a further statement cycle to appear. We will confirm in writing on the day the refund is issued from our side.
When a refund applies
The flight is cancelled by the operator or by us and no acceptable alternative aircraft or timing can be arranged.The service is not delivered as booked and the shortfall cannot be remedied.The booking cannot lawfully be performed, for example because of sanctions or a permit refusal outside your control.A duplicate or incorrect charge was taken; this is refunded in full.A payment was taken before a Charter Flight Confirmation was issued and the trip is not confirmed.
When no refund applies
Cancellation by the customer after a Charter Flight Confirmation has been issued — the fees in our Cancellation Policy apply instead.A no-show, or arrival too late for the aircraft to depart within its permitted slot or crew duty limits.A requested change of date, route, time or aircraft that we cannot accommodate, which is treated as a cancellation by the customer.Delays, diversions or cancellations caused by weather, air traffic control, airport closures, security or regulatory action, where the flight or an alternative was still provided.Third-party costs already irrevocably committed on your behalf, such as permits, slots or ground services, unless they are recovered from the supplier.Cancellation fees are set out in full in our Cancellation Policy.
How to request a refund
Send your request in writing to charter@mega.aero, quoting the booking reference and the payment date. We will acknowledge it and confirm the outcome and, where a refund is due, the date it was issued. This policy is governed by the laws of the United Arab Emirates.